Refunds & Returns
We will happily exchange or refund products returned to us within 28 days of purchase. After this time, returns will not be accepted. Customers must enclose a completed returns form and a copy of the original invoice received with the goods.
Returns must be sent to the following address:
Returns Department, The Racket Factory, St Marks Recreation Ground, Whitehouse Road, Swindon, Wiltshire, SN2 1DB
All products returned back to us must be 100% unused and in perfect resalable condition. The following conditions must also be met:
- Rackets must be received back totally unused, with no ball fluff or wear on the strings, no chips or scratches on the paintwork or bumper strip, and cellophane still on the handle.
- Shoes must not have been used or played in, and must still have the original manufacturer’s tags attached. We also stipulate that shoes must be returned in their original box, which must also be in the condition in which it was received.
- Clothing must be returned unused, must not have been washed, and must have the original tags attached.
The cost of return postage is the responsibility of the customer, but we do not make any charge to send out an exchange.
We are unable to refund return postage costs, if an error has been made with the original despatch we ask that you first contact us on 01793 236560, we can then email out a pre paid returns label.
We recommend that customers return items by UPS. Customers may wish to opt to obtain a signature on delivery for additional peace of mind. We can only action returns once they have been received back, and we cannot be held responsible for returned items that do not arrive back at our Returns Department.